Terms of service

The provider is the individual identified on this page, established in Colombia. These terms govern access to the software and purchased services. The accepted offer and any specific written agreement supplement these terms; mandatory legal rights prevail.

Oruka is intended for adults aged 18 or over with legal capacity to contract, and for businesses. If acting for an organization, you must have authority to represent it. Professional use does not remove consumer protection where it legally applies.

Provide accurate information, protect credentials and grant access only to authorized people. Report suspected unauthorized access to the published contact. You must have authority over connected accounts and data. Do not share passwords or API keys in support conversations.

Pro and Managed grant internal access and use during your subscription, with the services specified in the offer. Oruka operates the hosting. AI, messaging, telephony and integration usage may be billed separately depending on the plan and configuration; the information provided at purchase determines what is included.

Enterprise grants a perpetual internal-use license for the version purchased, including serving your own customers, and permits installation and adaptation on your infrastructure. It includes twelve months of maintenance and support under the offer. Renewal provides new versions and support; it does not turn the purchased license into a subscription.

Resale, sublicensing, redistribution, hosting the software for external businesses and white-label use require a separate written agreement. Third-party components retain their own licenses.

The pricing and checkout pages show the amount, currency, billing cycle and scope. Applicable taxes and additional charges must be disclosed before payment confirmation. Your bank or payment provider may apply its own currency conversion or fees.

Pro and Managed are recurring monthly or annual subscriptions, as selected, until canceled. Enterprise is a one-time purchase; later maintenance is separate. Visiting the site does not authorize extra charges. Price changes will be communicated before the affected renewal so you can decide whether to continue.

Request cancellation through available billing controls or by writing to the published contact and identifying your account. Simply stopping use does not cancel a subscription. Cancellation prevents future renewals; access normally continues until the paid period ends unless applicable law or an agreement provides otherwise.

There is no automatic prorated refund for a period already started unless included in the offer or required by law. This does not exclude statutory withdrawal, payment reversal, warranties, refunds for nonperformance or other non-waivable rights. Requirements and deadlines depend on the transaction and applicable law.

For duplicate or unauthorized charges or service failures, send the date, reference and reason, never full card details. Direct consumer complaints governed by Colombian law will be answered within the applicable legal period, generally fifteen business days. Complaining does not restrict recourse to the competent authority.

You retain rights in content you provide. You authorize its processing and reproduction only as needed to provide the service, execute instructions, maintain it and meet legal duties. You do not grant a general license to commercialize your conversations.

You must have necessary permissions or legal grounds to upload data, send messages, record calls or run campaigns. For hosted processing of your customers' data on your behalf, you are the controller and Oruka is the processor. Instructions, safeguards and processing terms must be documented in the applicable agreement; publishing this policy does not replace that agreement.

Models may produce inaccurate, incomplete, biased or non-unique information. Exclusivity or copyright protection for every output is not guaranteed. Review content, recipients and actions, especially prices, payments, commitments and decisions affecting people.

Automations may send messages and act in connected services. Configure permissions, limits and human approval according to risk. Oruka does not replace medical, legal or financial advice and must not be the sole basis for decisions with legal or similarly significant effects.

Do not use Oruka for fraud, impersonation, harassment, malware, unauthorized access, unsolicited bulk messaging, infringement or unlawful data processing. Do not bypass technical limits or compromise service security.

Integrations depend on third-party APIs and terms. Maintain valid accounts and permissions. Provider changes, outages and restrictions may affect functionality. Oruka will disclose relevant limitations it knows about; this does not excuse its own legal duties.

Support scope and any service level are defined in your plan or written agreement. Uninterrupted availability and error-free software are not promised. Enterprise operators administer their own servers, updates, backups and installation security.

Access may be proportionately restricted for material breach, nonpayment, security risks or legal requirements. Reasons and remedies will be communicated when possible; urgent security events may require action before notice. Suspension does not remove applicable complaint or data-access rights.

Before ending a hosted plan, you may request an export of your business data. Exports cover only data you are entitled to receive, not other customers' databases or service secrets. Format and secure delivery are coordinated with support. Retention and later deletion follow the privacy policy and legal obligations; instant removal from backups is not promised.

Each party is responsible for its own acts and obligations under applicable law. In business-to-business relationships, and only where legally permitted, indirect damages and lost profits are excluded, and Oruka's aggregate contractual liability is limited to the amount paid for the affected service in the twelve months preceding the event.

This limitation does not apply where prohibited, and does not purport to exclude fraud, willful misconduct, gross negligence, mandatory consumer rights or other non-waivable liability. Statutory security and data-protection duties remain in force.

Material changes will be communicated before taking effect through an appropriate channel, such as email or an in-service notice. They do not retroactively change acquired rights. Additional acceptance or authorization will be requested separately when required.

Colombian law applies without excluding mandatory rules and rights available where a consumer or data subject resides. Disputes are handled by competent authorities or courts under applicable law. These terms do not impose mandatory arbitration or a general class-action waiver. You may contact the operator first to seek a resolution.